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Centralized Intake and Referral System

The centralized intake system serves as a single point of entry for access and referral in a local area to family support services. In accordance with ORC 3701.611, the central intake conducts a brief screen with the family regarding their needs and strengths as well as the information necessary for referral. This enables the centralized intake staff to process and refer the family to the most appropriate support service, based on the needs of the family and the availability and requirements of the service. Family support services may include early intervention, home visiting, or other local programs and resources available in each community.

Key Central Intake Components

  • Screening for Need: The central intake system promotes accessibility for families to necessary community based supports. Dedicated to helping families from the moment they contact us, to the time they are referred, the, the central intake staff will assist families and referral sources by determining the services and supports that are best suited for the family’s particular needs. Referral sources may include, but are not limited to parent self referrals or referrals from professionals such as primary care providers, hospitals, child care providers, and other community based organizations. 
  • Public Awareness & Outreach: Centralized intake staff facilitate outreach and engagement targeted to potential referral sources, as well as potential families to be served.

The Benefits of the Centralized Intake System

  1. By providing a single point of entry, central intake promotes maximum access and utilization of available family support programs services for each community;
  2. Assures that families will be linked to the most appropriate services available for them based on needs;
  3. Allows for uniformity across available programs: a uniform intake process, as well as a standardized mechanism for referral follow-up;
  4. Creates a streamlined process for family outreach and recruitment, allowing Early Intervention, Home Visiting and other family support programs to focus efforts on the priority of providing direct services to families;
  5. Promotes collaboration amongst early childhood programs in each community;
  6. Eliminates potential for duplication of services by creating a single point of entry for families.

Central Intake Resources

New! On July 1, 2018 the Help Me Grow Central Intake and Referral system will be managed by a new vendor. The Departments of Developmental Disabilities and Health have collaborated to ensure the best possible transition, with minimal service disruption to children and families.

  To make a referral for yourself or a member of your family, please click here. 
  If you are already receiving Help Me Grow Services, please contact your local provider be clicking on the links below.
  To make a referral on behalf of a client, please click here to connect to the secure web referral form.
  PCSA agencies may only submit referrals via (HEA 8021)
  Home Visiting Providers may submit referrals via (HEA 8045)
  Early Intervention Providers may submit referrals via Early Intervention Self Referral Form

Help Me Grow Central Intake and Referral Contact

For more information on HMG services, or to speak to someone about initiating a referral:   (800) 755-GROW (4769)
For local/regional contacts    
  (216) 930-3322
    (330) 616-3322
    (419) 665-3322
    (440) 389-3322
    (513) 434-3322
    (614) 656-3322
    (740) 371-3322
    (937) 612-3322
HEA Fax Line (HEA Forms Only)   (855) 418-3322
HEA Referrals by Email (HEA Forms Only)
Medical Provider/Hospital Secure Fax Line   (855) 318-3322
Provider Troubleshooting Email 

This page last updated 7/2/2018